About Us

By helping different types of providers coordinate to serve the whole patient, our members can deliver health care in a more integrated, productive, cost-effective way. When behavioral health organizations, substance use agencies, and FQHCs collaborate, we can all provide better, more comprehensive care. For instance, our concerted efforts can:

• Improve care by considering the impact of Social Determinants of Health (SDH) that are often barriers to physical and mental health for patients.
• Encourage better patient compliance with important prescription medications vital to physical and mental stability.
• Help patients better manage chronic conditions to prevent the need for costlier care later.
• Keep patients out of the Emergency Department (often overutilized by those who have mental health disorders), lowering costs and providing more helpful care.

That gives us more collective bargaining power with insurance companies, including contract negotiations. We use a leading-edge software platform that delivers real-time, quality data and metrics pulled from sources such as RHIO, Fidelis, and Excellus, with a more accurate, complete picture of each patient, empowering members to act appropriately and quickly. FLIPA makes patient data work better for providers. For instance:

• Some providers may presume patients are compliant with their prescriptions. Through FLIPA, you know if your patient isn’t having a prescription filled and how much it costs, so you can have a conversation with them about why they aren’t taking meds you’ve prescribed.
• When behavioral health is added to patient care, costs can go up by 50%. If a patient is depressed, they are less likely to take good care of their health. Through FLIPA, providers receive alerts about patient activity, such as hospital Emergency Department visits for behavioral health issues, so that they can address mental health. Plus, primary care providers now know what other prescriptions related to behavioral health can affect physical conditions such as diabetes or high blood pressure—and can address those issues faster.

Some share best practices and smarter workflows. Others participate in pilot programs that other members can later benefit from. It’s all part of the shared mission and values of our members: to create a more integrated, community-based, cost-effective service delivery model. And because FLIPA members all share that mission, they serve each other as valuable resources for improvement. Member behavioral health agencies and substance use agencies can collaborate and refer patients to primary care providers or to each other—and get compensation for their efforts.

FLIPA is committed to its mission and values, bringing together behavioral health, substance use, and primary care under a single umbrella to meet the needs of underserved populations, while fulfilling its legal duties and creating a culture of ethical behavior that promotes prevention, detection, and resolution of conduct that does not conform to laws, regulations, payor requirements or FLIPA principles.
FLIPA’s Code of Conduct is applicable to the entire FLIPA community, including its contractors working in its risk areas, reflecting FLIPA’s commitment to, among other things: coordination and improvement of care, gaining the trust and confidence of FLIPA’s community and its partners; high standards and ethical behavior; integrity, team-work, trust and respect; avoiding conflicts of interest; records which are accurate, timely and in compliance with regulatory requirements; confidentiality and protecting privacy rights; safeguarding FLIPA assets; and reporting issues and asking questions. It can be located here.
FLIPA’s Corporate Compliance Program encompasses the key elements that have been specified as requirements for compliance programs. FLIPA’s Board of Directors and Administration are vested in the implementation, enforcement and oversight of the Program.
For more information, contact FLIPA’s compliance officer.